Website Terms and Conditions

Terms and Conditions

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions together with all applicable laws and regulations and agree that you are responsible for compliance with any applicable laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on NutriDyn Europe’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

1/           modify or copy the materials

2/           use the materials for any commercial purpose, or for any public display (commercial or non-commercial)

3/           attempt to decompile or reverse engineer any software contained on NutriDyn’s web site

4/           remove any copyright or other proprietary notations from the materials; or

5/           transfer the materials to another person or “mirror” the materials on any other server.

  1. This license shall automatically terminate if you violate any of these restrictions and may be terminated by NutriDyn Europe at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


  1. The materials on NutriDyn Europe’s web site are provided “as is”. NutriDyn Europe makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, NutriDyn Europe does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall NutriDyn Europe or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on NutriDyn Europe’s Internet site, even if NutriDyn Europe or a NutriDyn Europe-authorised representative has been notified orally or in writing of the possibility of such damage.

Revisions and Errata

The materials appearing on NutriDyn Europe’s web site could include technical, typographical, or photographic errors. NutriDyn Europe does not warrant that any of the materials on its web site are accurate, complete, or current. NutriDyn Europe may make changes to the materials contained on its web site at any time without notice. NutriDyn Europe does not, however, make any commitment to update the materials.


NutriDyn Europe has not reviewed all the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by NutriDyn Europe of the site. Use of any such linked web site is at the user’s own risk.

Site Terms of Use Modifications

NutriDyn Europe may revise these terms of use for its web site at any time without notice. By using this web site, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to NutriDyn Europe’s web site shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.


NutriDyn Europe Internet Policy

Effective Date

01 January 2023 until further notice.

Effective from 01 January 2023 NutriDyn Europe Ltd reserves the right to stop shipping product to any customer violating this Internet Policy.

Affected Customers

UK and European Customers:  Customers with Web sites selling to UK and European end-users.

Suggested Retail Pricing

The Suggested Retail Pricing Policy of NutriDyn Europe Ltd is for all its customers selling its professional lines of products online to sell such products at or above the suggested retail prices.

NutriDyn Europe neither seeks nor will accept any assurances from any customer that it will not deviate from this Suggested Retail Pricing Policy. The suggested retail prices set forth are unilaterally set by NutriDyn Europe and are not open to discussion or negotiation with any of its customers.

Third-Party Sites

NutriDyn Europe’s policy is for all its customers selling NutriDyn products on-line to sell only on Customer-owned websites. NutriDyn Europe does not authorise or permit sales of its professional lines of products on third-party websites (such as, eBay, and similar sites). NutriDyn Europe reserves the right to not sell or supply products to any Customer who sells NutriDyn products on third-party websites. NutriDyn Europe will pursue the removal of unauthorised listings on third party sites. NutriDyn Europe expects Customers selling NutriDyn products to co-operate with requests related to third party sites and investigatory inquiries.
NutriDyn will not sell or supply any products to any customer that is found to be selling NutriDyn products on third party facilitated sites.


NutriDyn Europe reserves the right not to sell or supply any products to any customer that is found to be discounting any of NutriDyn’s professional lines of products on third party facilitated sites.

Use of Trademarks

Customer shall not have the right to affix any of the Trademarks to any product or other material conveyed to anyone other than via the Internet in the manner described in this Policy. Customer agrees to use the symbols ™, ®, and ©, as appropriate, when displaying the Trademarks, which is intended to indicate NutriDyn ownership of the Trademarks and shall not be construed as a claim to ownership by Customer. A statement must accompany Customer’s use of the Trademarks substantially as follows: “[Insert the trademark(s)] are trademarks of NutriDyn, Inc., and are used with permission.” Customer must also include on all pages that reflect NutriDyn products on Customer’s website a statement substantially as follows: “This site is not owned or operated by NutriDyn Europe Ltd.”
Any use of the Trademarks by Customer in accordance with this Policy shall inure to the benefit of NutriDyn Europe. The Trademarks are solely and exclusively the property of NutriDyn. Customer shall not have any ownership right, title, or interest, expressed or implied, in the Trademarks. Customer shall not use the Trademarks except in a form, context, and location that are acceptable to NutriDyn. NutriDyn Europe may review Customer’s website at any time and reserves the right to require Customer to make changes to it based upon use of any intellectual property owned or controlled by NutriDyn, even if NutriDyn Europe has previously approved or accepted Customer’s website or the material displayed thereon. NutriDyn Europe may require Customer to make changes to Customer’s website at any time to the extent Customer is using the Trademarks in a manner that violates any applicable laws or regulations, or NutriDyn policies.
Customer may not use NutriDyn products names, trademarks, or copyrights as part of a URL (Universal Resource Locator), secondary level domain name, meta-tags, keywords, or file names without written permission from NutriDyn Europe.

Disease Claims

Disease claims are not permitted in reference to NutriDyn dietary supplements or functional food products. Only claims that appear on the NutriDyn product label or online catalogue may be used in reference to our products on your website. Medical foods may be associated only with the approved disease claims that appear on the product label and online catalogue. NutriDyn Europe may review Customer’s website at any time and reserves the right to require Customer to make changes to it based upon use of any intellectual property owned or controlled by NutriDyn in association with any disease claims, even if NutriDyn Europe has previously approved or accepted Customer’s website or the material displayed thereon. NutriDyn Europe may require Customer to make changes to Customer’s website at any time to the extent Customer is using the Trademarks in a manner that violates any applicable laws or NutriDyn Europe policies.



The NutriDyn logo may be used only in the special form supplied by NutriDyn Europe for use on the Internet; neither the file name nor the name of the image may be changed or modified from the original form supplied by NutriDyn Europe. It may be accompanied by a statement indicating, “I (We) proudly offer [insert NutriDyn Logo] products.” No other statements may be affiliated with use of the logo.


NutriDyn Europe may, in its sole discretion, revise or eliminate this Policy at any time. NutriDyn Europe may also terminate Customer’s non-exclusive, limited license to use the Trademarks at any time in its sole discretion upon written notice.
Any failure or delay by NutriDyn Europe in enforcing any provisions of this Policy or any of NutriDyn rights in any of the Trademarks shall in no way be considered a waiver of such provisions or rights and shall in no way prevent NutriDyn Europe from enforcing the same at a later date.

Violations of Policy

Customers who violate this Policy will receive notice from NutriDyn Europe that they are in violation of the Policy. If a customer fails to bring the Customer’s website into compliance, NutriDyn Europe may de-activate the Customer’s account, and the Customer will no longer be able to purchase NutriDyn products. In addition, the Customer will be required to immediately cease all use of NutriDyn trademarks and copyrighted materials on the Customer’s website and on the Internet. Customers who correct their websites to comply with this Policy should promptly notify NutriDyn Europe. NutriDyn Europe will then review the Customer’s website. If NutriDyn Europe determines that the Customer has brought his or her website into compliance, the Customer’s account may be re-activated. NutriDyn Europe has adopted a zero-tolerance approach regarding enforcement of this Policy. Once a customer has fallen out of compliance with this Policy and has received a notice from NutriDyn Europe, in the event of any subsequent violation, NutriDyn reserves the right to immediately terminate the Customer’s account.

Shipping Policy

Free shipping will be given on all orders over £80.00, delivered within the UK. A shipping charge of £3.95 will be incurred on all orders below this amount.

We aim to ship all orders placed before 14:00 on the same day. All orders placed after 14:00 will be shipped the following day.

Incomplete or incorrect name/address information on an order is a major cause of delivery delays or non-delivery. Please make sure you verify the accuracy of shipping information before you submit an order. Please make sure you have included ALL necessary information (complete street address, property/apartment number, postcode / area code, etc.) to ensure timely delivery of your package. Your order will be shipped via Royal Mail Tracked 24 to the address you provide, therefore it is extremely important that you give us the most accurate and complete information possible. If a customer error is found after your order has been shipped, you will be fully responsible for any address correction fee billed by Royal Mail or ourselves, in order to successfully deliver your package. In some cases, Royal Mail may also charge fees to intercept, reroute, or return a package due to erroneous shipping information. In such cases, those fees will also be charged back if due to customer error.

Please note that if any correction fees related to the delivery of a customer order are incurred due to an error on the part of NutriDyn Europe, there will NOT be any charge-back to the customer.


International Shipping Policy


International Shipping Terms & Conditions


We ship international orders Monday – Friday from 9.00am to 2:00pm. Please note that we do not ship on Bank Holidays. The shipment methods we use vary depending on the location being shipped to, but couriers include DPD Ireland, AN Post, and GLS. We reserve the right to change the order to the best shipment method for your order at our discretion.

  • Rates are based on total weight and destination. Shipping rates may be subject to price change at any time. Deliveries typically arrive at the destination country between 1-7 business days. ***Depending on location, customs clearance may still apply once it reaches the destination country, and any duties and taxes need to be paid quickly for package to arrive on time***
  • Some products may not be shipped to certain destinations because of restrictions in that country. Please note: We do our best to only ship approved items, it is the customers responsibility to determine the product is approved for use and if your package will be accepted by your country.
  • Once an order has shipped from our facility, it cannot be cancelled and returned to us. If you would like to return your order, please see our Return Policy.
  • Depending on location, there may be duties, taxes, or other charges required for your package at Customs. You are responsible for all charges related to the shipment of your package. If you refuse your package, you will be responsible for any fees related to the return or abandonment of that package.




  • In the event that any items in your order are unavailable for immediate delivery, we will contact you by email to make you aware of this issue.
  • We do not ship backorders internationally. The product will have to be reordered later when the product is available, additional fees may apply.


Unclaimed Packages and Confiscated Packages

If a package is returned by Customs, it is still subject to inspection, and you are responsible for all fees to return product. The reasons Customs returns packages include, but are not limited to:

  • Package unclaimed by customer
  • Delivery refused or cancelled by customer after it has shipped.
  • Customer unable or unwilling to pay Customs fees and taxes.
  • Receiver needs importer license or other documentation.
  • Package is rejected by Customs. Whether it is returned or destroyed is determined by the Customs office in the destination country.
  • Package is confiscated by Customs for any reason.
  • Any other reason.

The conditions during transit when a package is returned to us cannot be known, and therefore the product will be subjected to inspection and an approval process before being restocked or credited. Please choose your products carefully and read all available information on the website, including the list of ingredients and any precautions. It is your responsibility to determine if your package will be accepted by the destination country. We will help you as much as we can, but we have no control over what happens with Customs in your country or delivery service.


Once a package leaves our facility with an international destination, we can no longer be held responsible if something happens to it. If Customs opens your package and confiscates or misplaces merchandise, or anything else of that nature, we will not be held accountable for any loss incurred.

If your package is returned to our facility and you request us to resend the exact box that was returned to us, we will do so; but we need to collect an amount from you to cover the transit costs to reship. Any cost billed to NutriDyn Europe by the delivery service for the return of the package will be charged back to you.

Packages not claimed at the consignee’s international post office or Customs and later returned to our facility are subject to the same Return Policy guidelines as any other package. Such a return can take 30 days to over a year to be received by our returns department. Due to this possible long return process by the Customs department, we will refund only for the items that qualify, based on our current Return Policy guidelines.

**We also reserve the right to declare the package abandoned. If this occurs, your package will not be refunded to you as the destination country does not return the package. This can happen when the cost of the return shipping is more than the package is worth, or you do not answer our emailed requests about your package.


Waiting for arrival of your package


If a valid email address is provided you will receive an email from us with your tracking number. If you have questions about tracking your package, please call Customer Service.

    • We do not guarantee date of delivery on international packages.
    • Customs can hold packages for an unspecified amount of time without updating the shipper or receiver on the location of the package.


Frequently Asked Questions:


What if my package arrives and some or all items are damaged or missing?


Please contact Customer Service by email;  within 10 business days. Please provide proof of the damage, such as a PDF attachment of a photo of the damaged items. We will also require your sales order number. We will not send out replacement products for any items missing or damaged. We will, however, issue credit for all items that qualify.


If my package is returned by me or Customs for any reason, how will I know when it is received and refunded?


If you have a valid email address, you will receive email communication. The first email is the Return Authorisation, which tells you what qualifies for return and how much your credit will be. The second email will be your Credit Memo and this email tells you that we have credited your order, applying the refund to your credit card.


I have not received my package yet. What can I do?


When we ship an international order, we are at the mercy of the destination country’s postal system and Customs as to how quickly a package is delivered. Most packages arrive in a reasonable time, but some can be held up in Customs for a lengthy and unspecified amount of time (approximately 6-10 weeks). If Customs has the package, there is nothing we can do to expedite the Customs process. Please give your package ample amount of time to clear Customs. If you are still worried about the delay in your package, please call Customer Service and we will do our best to determine the current location of your package. If the package is currently in Customs, we will give you the tracking number for the order, so you can contact your local post office to request more information about your package.


What happens if Customs delays, holds, or confiscates my products?


Because each country has different restrictions and procedures for products, we encourage you to contact your local Customs office for details and questions. It is your responsibility to determine if your package will be accepted by your country.

For packages returned to us due to Custom holds, refusal, unclaimed, or non-delivery issues, we will refund the full cost of the undamaged item minus shipping cost, as well as any fees billed to us for the return of your package. If Customs confiscates an ineligible item, we will not refund or credit for that item.


I do not want to pay these fees, what can I do?


Unfortunately, once an order has shipped it cannot be cancelled. You will have to pay those fees to accept your package. If you do not pay those fees, we will have Customs declare your order abandoned and be unable to refund you for that package.


How to I cancel my order after it ships?


We cannot cancel an order once it ships. If you would like to return the item, you will have to first accept your package and pay the fees. You can then view our Return Policy with questions about returning orders.

*Arrival at the final destination address within the country is dependent on Customs clearance.




Products must be returned at the customer’s expense to the attention of our Customer Service Department.

Full credit will be given on eligible products returned within 90 days from date of purchase. No returns are accepted for products requiring refrigeration.

After 90 days, any return must have pre-authorisation from our Customer Service Department. Products must have an expiration date of at least a year out from the current date.

Credit will not be given for products that are opened, used, price-marked, short-dated, or past expiry. Please – no magic markers, no stickers, no glue residue, no torn or scratched labels, no dented bottles, and no missing seals.

The customer assumes all risks when returning products. Please pack carefully in a sturdy box with enough bubble wrap/packaging to sufficiently cushion and protect products during shipment. We cannot credit products that are damaged in transit back to us.

We will give you a courtesy call if we receive any products that do not meet the criteria for credit. If you would like them returned to you, we will be happy to do so at our standard shipping rate of £3.95.

Please send UK returns to:


NutriDyn Europe Ltd.
Units 3 & 4 Sandtoft Gateway
Sandtoft Road




Please inspect your products upon arrival and call our Customer Service Department within 10 business days to report any breakage, defective items, over-shipments, or shortages. We will be happy to correct the problem as quickly as we can.




Should any products ordered be out of stock, we will contact you to see how you would like to proceed.